Managed IT Services Built Around Your Business
With over 25 years of experience, our engineers are positioned across the Middle East and Africa to support businesses of every size, in every industry — with IT that's cost-effective without compromising on quality.
Flexible Contracts, No Lock-In
Avoid lengthy contracts with fully customized plans, or take advantage of our pay-as-you-go option. Our offerings are 100% customizable and flexible, and grow alongside your business.
A Dedicated Team, Not a Ticket Number
Every customer gets a Dedicated Account Manager, a Dedicated Technical Lead, and a Backup Technical Lead — a team you know and that knows you, with real accountability for your organization's outcomes.
Each Technical Lead is trained through our internal Technical Mastery Programme to cover the full skillset your business needs from one point of contact:
- Desktop (Traditional Desktop, VDI, Mobile)
- Servers & Storage (Including Virtualization)
- Networks (On Premises, Cloud)
- Network Security & Safeguarding
- Connectivity and Communications
What's Included
- Service Level Agreements (SLAs) on every service provided
- Level 3 Helpdesk with unlimited remote, email, and telephone support during business hours
- 24/7 Monitoring and Alerting
- Free after-hours "Break Fix" of mission-critical systems
- Optional Technical Lead site visits, on your schedule, with a report after every visit
- Proactive management of IT — not reactive break-fix support
- Annual Network MOT (mini audit) and Proactive Management Reporting
Our Guarantees
- Price Match Guarantee
- Quote Guarantee — if we price a project, we complete it for that amount. No hidden fees.
Where We Work
Headquartered in Beirut, Lebanon, with a presence in Kuwait and Cyprus, and continued expansion across the Middle East and Africa. If you have a site abroad, we deliver an efficient, cost-effective service in the relevant languages through a centralized Lebanon-based helpdesk and regional site engineers.
Why Outsource Your IT to Us
- Flexible engagement — support your existing team as an escalation point, or be your entire IT department
- A team with genuine breadth across Desktop, Server, Network, and Security disciplines
- Extensive project experience — hundreds of networks installed
- Service continuity guaranteed — holidays, sick leave, and training never affect your service
- Gold Partner training and certification across our vendor partnerships
- Project financing available, including for Public Sector Schools
What Happens Next
- Talk to us — call, email, or live chat with a qualified Technical Account Manager
- We'll visit you (or you visit us) for a no-obligation conversation
- If you're switching providers, we handle the migration and make sure you keep all documentation and licenses
- Many new clients start with a network audit, so we know exactly what you have and can build a clear plan from there
Get in Touch
Email: itservices@proactive-its.com
Call: +961-1-380982 / +961-3-917619